Admission Counselor

Job Description
SUMMARY: The Admission Counselor position supports all efforts executed by the Office of Traditional Undergraduate Admission. Outstanding communication and organizational skills, along with a student-first mentality are essential to ensure successful enrollment and outreach efforts through recruitment travel, secondary school relations and programmatic responsibilities within the office.
The primary function of this role is to attract, engage and enroll first-time, first-year degree seeking students from a designated territory. This role requires strong working relationships with the leadership in the traditional undergraduate admission office and various stakeholders throughout the university to plan and execute an effective territory management strategy. This person will be expected to contribute on 1-2 programmatic responsibilities within the office that complement our enrollment efforts. 
Excellent oral, written and interpersonal communication skills in a fast-paced environment are essential, as is a professional and resourceful approach. All admission counselors must possess outstanding demonstrated customer service experience that incorporates a global perspective along with a commitment to diversity. The successful candidate must be able to succeed in a team setting as well as in one-on-one interactions. This individual must possess the skill to prioritize numerous, dynamic tasks. A high level of proficiency in Microsoft Office suite of products (Outlook, Access, Word, Excel, etc.) is necessary. Evening and weekend work is sometimes required during busy seasons.
The Admission Counselor reports to the Director of Admissions. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.
Essential Duties and Responsibilities
Plans and executes 6-8 weeks of recruitment travel annually within an assigned territory.
Coordinates visits to high schools, hosts student receptions, represents Queens at college fairs and attends alumni events in assigned regions during fall, spring, and summer months.
Responsible for enrolling a designated number of new freshman students from assigned territory.
Must maintain strong relationships with prospective students and their families by accurately communicating the value of a Queens education through all stages of the admission process.
Provides enhanced and direct customer service to all on-campus visitors, open house and yield program participants, and constituents from assigned regions.
Prepares and delivers on-campus group information sessions for visiting families (daily in rotation).
Maintains regular telephone and email contact with prospective students, families, and secondary school counselors regarding the admission process and the status of multiple and ongoing admission decisions.
Represents the office of admission to constituents in assigned regions. Conducts market/territory research to identify prospective undergraduate students and plan travel accordingly.
Prepares and delivers presentations for prospective students and families.
Prepares reports at the conclusion of travel seasons with market analysis and recommendations for future opportunities.
Evaluates, reviews and recommends admission decisions on all applications submitted within territory; ensuring the enrollment of a freshmen class that meets the strategic goals of the university.
Makes recommendations to department senior leaders regarding merit scholarship consideration of prospective students to yield admitted students seeking economic support to the university.
Attends and participates in on-campus activities, such as open house programs, major on campus interview events, admitted student yield programs, etc. and provide other customer service support as needed.
Participates in professional development opportunities, diversity initiatives, on-campus programs, and general office support, etc.
Manage or help manage one or more programs or activities in the office, i.e., tour guides, visit programs, communications, the alumni admissions program, DEI work, liaison to other offices on campus, etc.
Non-Essential Duties: Other duties and special projects may be assigned to meet department and/or university needs.