Front Desk Agent

Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will:
Greet, register, and assign rooms to guests
Issue room key and escort instructions to Bell Staff
Date stamp, sort, and rack incoming mail and message
Transmit and receive telephone messages
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions
Keep records of room availability and guests' accounts
Compute bills, collect payments, and make changes for guests
Make and confirm reservations
Post charges, such as room, food, liquor, or telephone, to the ledger
Make restaurant, transportation, or entertainment reservations and arrange tours
Nightly bucket checks
Able to listen and find solutions to guests’ problem
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.