Program Support Specialist

Job Description
The Onboarding Administration team consists of on-site individuals that are categorized into set up & validation, quality control, and audit functions. These individuals are responsible for the onboarding, activation, maintenance, and monitoring of all dealerships enrolled that are pending onboarding or active on any automotive program.
RESPONSIBILITIES:   
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Review, validate, correct, and provide feedback on program set-up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.
Data entry into multiple applications to support client onboarding and ongoing change management activities.
Follow SOX-approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into.
Follow SOX-approved Quality Control procedures to make changes to existing clients.
Create tasks for other internal teams to initiate the onboarding process.
Provide assistance to client inquiries on Epsilon’s automotive programs as it relates to onboarding and dealer set up.
Triage and resolve onboarding and dealer set-up requests, assigning/escalating to the proper department dependent on our documented escalation process.
Manage inquiries from the time they are received until the inquiry has been resolved
Utilize CRM Solution Database and department resources for product knowledge.
Document client transactions in the CRM database 
Assist in special project generation, testing, research, etc. as needed.
Ability to manage their own workload with minimal supervision.
Provide periodic status updates to management
Generate database reports using prebuilt SQL queries
The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.
QUALIFICATIONS:
Prior data entry or quality control experience is required, 1 - 2 years;
Working knowledge of Microsoft Office, including Word, Excel, and Outlook required;
Must have extreme attention to detail; 
Must be able to follow documented procedures to ensure company compliance;
Excellent verbal & written communication skills;
Excellent time management skills
Ability to work with extreme deadlines
Willingness to work extended hours, if needed
Hourly Pay Range: $18.00 - $20.00/hr.