Club Concierge

Job Description
What's in it for you:
At Fairmont Grand Del Mar, you will get swept away by nature’s majestic beauty and discover a soulful sanctuary where finding yourself comes naturally.  Join the Club team and make meaningful connections and create lasting memories for Members of our Club community.
 
What you'll be doing:
Ideal candidate possesses the ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Must have interpersonal skills with focused attention to Member and guest needs to deal effectively with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards. Maintain consistent adherence to Fairmont Grand Del Mar Guest Service Standards. Work varied shifts, including weekends and holidays.
Maintains complete knowledge of all Club Member benefits and privileges, resort features, services attractions, amenities, locations and hours of operation, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, vacation schedules.
Focuses on Member recognition and relationship building, acting as a Club Member ambassador for Fairmont Grand Del Mar and The Club at Grand Del Mar.
Anticipates Club Member’s needs, respond promptly and acknowledge all Club Members and guests, however busy and whatever time of day.
Maintains positive Club Member and guest relations at all times by resolving complaints and ensuring guest satisfaction by both Club Members, guests and colleagues alike.
Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
Maintains a professional and kind manner at all times while representing Fairmont Grand Del Mar and The Club at Grand Del Mar.
Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
Assists with maintenance of Club Member web site, creation of Member email communications, Club event marketing, and Membership administrative duties as assigned.
Sales and administrative support, including scheduling Club tours with prospective Members, processing new Memberships, and maintaining accurate Membership rosters and reports.
Provides personalized service to Club Members, and assists in booking arrangements around the Club, including but not limited to tennis, pickleball, kids club, dining reservations, and spa services.
Performs any other related duties as assigned.
Meet departmental standards.
Provide a service or assistance to meet the needs of a Club Member, guest, client or customer.
Comply with policies and procedures of the department or section in order to complete service satisfactorily.
Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.