Inexperienced Call Centre Agents

Spoločnosť: Connecticut Call Center Solutions
Typ práce: Full-time
Salary: 6 000 ZAR/Month
Priemysel: Consulting
Oblasť/Štvrť: Braamfontein

This is a fantastic opportunity to join a forward thinking, innovative and progressive business in the local area. This role will offer you training, development and career progression!

Responsibilities

• To provide technical support

• Handle supplier questions and complaints

• Spot an opportunity to up-sell services

• Correctly identifying products or services required

• Answering a high number of calls

• Handle service problems politely and efficiently

• Understand company products and services

Personal Attributes

• Excellent communication skills

• Excellent computer skills

• Customer service experience in a fast paced high volume environment not essential as training will be provided

• Quick thinker and learner

• Excellent telephone manner

• Ability to deal with difficult calls effectively

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