American Girl NYC - Host (permanent)

Job Description
The Opportunity:  The American Girl New York City retail store and restaurant is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Host in our restaurant.  The Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team.  If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.
What Your Impact Will Be: 
• Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
• Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
• Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
• Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
• Shares information on the store and restaurant events with guests.
• Utilizes Zomato reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
• Initiates training opportunities with restaurant staff.
• Assists restaurant staff as needed in providing an outstanding dining experience.