Engagement Manager (Remote)

Spoločnosť: SmartRecruiters Inc
Typ práce: Full-time

Job Description
Our customers are looking to transform their talent operations and processes to meet their evolving business priorities. Through the value of the SmartRecruiters Talent Acquisition Suite and professional services, we are positioned to deliver on their needs and ensure they acquire the best talent to achieve business success.
As an Engagement Manager in our Professional Services department, youare responsible for planning and overseeing projects to ensure the success of our customers. Main drivers for success include on time and on budget for thecustomer while supporting the Hiring Success methodology. Engagement managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed along the journey.
Responsibilities include:
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Align and build relationships with customer sponsors and executive teams. Consistently assess and confirm client satisfaction levels, expectation criteria and program changes
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Present executive briefings internally to SR management (i.e., reviews project risk, need for executive engagement, addition of new solutions, etc.)
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Advocate for SR Hiring Success Methodology and engage resources as needed
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Build complex project plans with various teams, and partners - track and manage status, communication and escalations
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Manage workstream relationships and align with other PS workstreams as well as cross functionally. Facilitate internal and external project team meetings as needed.
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Coordinate enablement of Project Management initiatives and/or updates related to COE (center of excellence) throughout the PS team.
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Partner with the technical team coordination with Technical resources on tech requirements and integrations with functional workstreams
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Ensure project team meets client deliverable dates, milestones, and integration of technical delivery dates
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Work with Sales and pre-sales teams to present our Services to prospective customers
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Scope, author, negotiate and ensure quality of Statement of Work documents
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Involveyourself as a Pre-Sales SME to prospects and conduit between sales and post sales
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Ensure alignment with operations team: project tracking for compliance, burn-rate, milestone and weekly task updates
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Help resolve issues and manage budgets
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Maintain expert level knowledge of SR product/modules
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Prepare status reports and manage project health (internally and externally)
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Pass all SmartRecruiters product certification exams
... and being the ROCKSTAR you are, you will be willing to take on additional responsibilities as needed

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