Poslané v: Iné v Washington | Posted: |
Job Description
As a Collections Specialist, you will play a crucial role in the financial management and debt recovery process for our organization. You will be responsible for analyzing and managing accounts receivable, ensuring timely payments, and minimizing bad debt losses. This position will focus on our strategic and national accounts portfolio offering an excellent opportunity to work cross functionally across the organization.
DUTIES AND RESPONSIBILITIES
Communicate with clients in a professional and empathetic manner to discuss overdue accounts, negotiate payment plans, and resolve outstanding issues
Navigate collection software to monitor accounts receivable to identify overdue accounts
Ability to perform simple account reconciliation: Investigate and work with other departments within the organization to resolve disputes and discrepancies related to billing, invoices, and payments
Provide excellent customer service and address customer inquiries promptly and professionally
Maintain accurate and up to date records of interactions and customer contact and collection efforts
