German or Norwegian speaking B2B Customer Service Associate

Ref: 22569

The Skills You'll Need: Fluency in English and German/Norwegian. Bachelor’s degree or above, strong customer service experience, excellent B2B client skills.

Your New Salary: £47,000 annual base salary with opportunity to earn £4,500 - £6,800 annual target incentives. Total annual potential compensation £51,500 - £53,800.

Hybrid: In-office 3-4 days a week, remote 1 or 2 days (3-month probation period will be in the office for training purpose)

Perm

Start: ASAP

German or Norwegian speaking B2B Customer Service Associate - What You'll be Doing Each Day:

This is a full-time position dedicated to providing best in class customer service to contractor customer base, as well as assisting with internal administrative functions of the Customer Service Team. The Customer Service Associate serves as the driver of quality for customer inquiries and support, customer workflows, and day-to-day processes within Contractor Development. It requires that one be a self-starter, able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization.

* Proactively service and support contractor/supplier clients

* Conduct training on products via phone, web based and face-to-face meetings

* Participate in the implementation of sales and marketing projects

* Field incoming calls, handle contractor customer inquiries and troubleshoot problems

* Assist with CRM and company site testing

* Handle client account management functions, including invoicing and collections

* Proactively analyse customer service processes and bring forth ideas for continuous improvement

* Research and develop various resources and reference documents for clients

German or Norwegian speaking B2B Customer Service Associate - The Skills You'll Need to Succeed:

* Bachelor’s degree from an accredited university and/or equivalent work experience

* Fluency in English and German/Norwegian

* Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications

* Desire to work with people and consistently engage in verbal interaction over the phone

* Ability to patiently de-escalate calls through critical thinking and soft skills

* Solid problem solving ability

* Demonstrated personal initiative

* Excellent customer service orientation

* Ability to work on multiple tasks simultaneously

* Excellent verbal and written communication skills

Job status: Permanent

Start date: ASAP

Working hours: 8:00am-5:00pm

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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