Poslané v: Financie v Juhozápadné Anglicko | Posted: |
Job Purpose
* Contribute to the effective delivery of high quality customer service in the Corporate Finance area.
* Provide support to the wider Finance service to maximise the performance and ensure customer satisfaction.
* Develop relationships within the Finance Team and with other departments to ensure effective query resolution.
* All activities need to be performed in accordance with defined processes and timescales.
Key Accountabilities
* To process journals, interface files, recharges, grants, and any other appropriate activities to assist services with effective budgetary control.
* To complete or provide cover for the supplier payment runs, liaising closely with other staff to resolve any issues, ensuring cheques are printed parallel with system arrangements.
* To complete reconciliations including investigating and correcting discrepancies.
* To provide support to the Finance Support Pool in the provision of their reconciliation and transactional activity.
* To deal with enquiries from external and internal customers. Take ownership of query resolution, providing advice and support where appropriate and ensuring timely escalation of issues when necessary.
* To contribute to the continuous improvement of own work and work of the team in support of delivering an efficient and effective finance service.
* Provide cover for daily routines and other priority tasks at busy times as required.
* To undertake any other duties as required by the Finance Management Team and perform activities within the scope of the role to support all Finance activities as directed by the line manager.
Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:
* Demonstrable administrative experience to include the use of Financial IT systems.
* Able to communicate effectively with customers and contacts.
* Good interpersonal skills.
* Strong customer and delivery focus.
* Attention to detail.
* Strong numeracy and analytical skills with the ability to work with financial information.
* Proven experience in a similar team within a service organisation.
* Methodical with attention to detail abilities.
* Computer literate including MS Excel.
Qualifications
* Educated to GCSE level (grade A-C) or equivalent