Credit Controller

Credit Controller
Leicester / Hybrid working
£23,000-£25,000p.a. depending on experience, + bonus scheme
* Are you confident, empathetic and experienced in negotiating?
* Do you pride yourself on your ability to manage multiple portfolios and build a strong rapport with customers?
* Are you looking to join a highly reputable firm where you will be able to inject your experience and skillset?
The Company:
ER Recruitment are excited to be working with our client who are a thriving and successful business which operate nationally and have an office in Leicestershire. They are true market leaders within their industry and their brand is a household name.
Our client are now seeking a Credit Controller to collect debt in a professional and timely manner.
Role & Responsibilities of the Credit Controller:
* Responsibility for a portfolio of customer accounts focusing on collectable debt to meet targets.
* Requirement to learn bulk, cylinders and metered credit control processes with secondment to cover absent staff in any team when required.
* Learn the basics of legal action recoveries to secure County Court Judgment (CCJ) and enforcement methods.
* Seek every opportunity to transfer customers onto direct debit payments.
* Authorise release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined approval guidelines).
* Request credit limit increases and customer refunds where appropriate.
* Complete tasks in a timely manner in accordance with set deadlines.
* Take ownership of queries raised and liaise with other departments to resolve.
About You as the Credit Controller:
* Proven experience in customer handling and negotiation.
* Strong time management and persuasive telephone skills.
* Proficient in MS Outlook, Word and Excel
* Strong negotiator and query resolution ability.
* Team player and target driven.
* Ability to communicate effectively (verbal and written).
* Well organised, self-motivated and ambitious.
Additional Benefits as the Credit Controller:
* Discretionary bonus scheme
* Opportunity to work hybrid after initial training period (approx. 4 weeks)
* 25 days holiday + bank holidays
* Pension scheme
* Onsite parking and onsite canteen
* Excellent onsite training
* Staff discount scheme
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.
We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details