Homework Travel Customer Experience Concierge

Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.

They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.

In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.

If this role is of interest to you, please contact us for a confidential chat, or apply online.

Role of Travel Customer Experience Concierge:

* Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.

* Action flight schedule changes, ensuing all other booking components are updated accordingly.

* Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.

* Support with administration of customer bookings including invoicing and documentation.

* Monitoring of and responding to Trustpilot customer reviews.

* Managing formal customer complaints to resolution in line with ABTA guidelines.

* Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.

* Manage customer reviews and respond in line with internal processes and procedures.

Skills required for the role:

* Proven experience in a similar role within the travel industry.

* In depth travel industry product knowledge.

* Excellent communication skills, both verbal and written.

* Strong customer focus and empathy

* Exceptional attention to detail and organisational skills

* Able to work in a fast-paced environment

* Strong problem-solving skills.

If you’re interested in learning more about this Travel Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!

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