Benefits Assessment Officer

Job Title: Benefits Assessment Officer

Location: Remote

Hourly Pay Rate: £18.45

Hours: 37 per week (Monday to Friday)

Length of the contract: 3 Months

Gi Group are now seeking to appoint an experienced Benefits Assessment Officer to our client based in Milton Keynes.

Duties of the Benefits Assessment Officer

Take action to ensure that applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, Discretionary Council Tax Reduction, and Local Welfare Assistance are processed and paid promptly and correctly in accordance with legislation and procedures.
Resolve to conclusion telephone, face-to-face, and written enquiries from residents of Milton Keynes, landlords, external agencies, and other departments.
Provide advice about welfare assistance where applicable signpost customers to other agencies for help and support.
Ensure that the Council Tax account information relating to the customer has the correct liability and if not, resolve any discrepancies that would affect the financial reward.
Take or initiate action, as appropriate, to ensure that overpayments of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Discretionary Council Tax Reduction have effective recovery set or are identified as not being recoverable in line with policies and procedures and are recommended for write off.

Role Criteria

GCSE English and Maths Grade A to C or equivalent.
Relevant assessment experience with Housing Benefit and Council Tax rebate.
Experience of working with, understanding, and meeting the needs of customers.
Proven aptitude for and experience working with numbers and financial calculations.
Take responsibility for quality and completion of own work within standards.
Flexible and willing to adapt to change in busy and demanding work environment.
Experience of using NEC Northgate Revenues and Benefits and/or Capita Academy.

Hiring Contact: Tiegan Clark

Agency: Gi Group

If you would like any further information about any vacancies before applying, please feel free to contact