Customer Service Administrator

Ellis Mason have partnered exclusively with a locally reputable business based in Baldock to help them find an CUSTOMER SERVICE ADMINISTRATOR.

For the role of CUSTOMER SERVICES ADMINISTRATOR, you will need to have previous experience of office based customer service or administration, ideally from a sales administration background. 

THE SALARY & BENEFITS

Salary circa £21,500-£24,000 per annum, dependent on experience.
Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
Open plan, modern office
21 days holiday plus 8 bank holidays
Government pension scheme
Street parking

THE JOB

The main duties included within the role of the CUSTOMER SERVICE ADMINISTRATOR, are:

Answering incoming customer calls from customers/suppliers
Responding to enquiries for information, sending out info/samples as required
Providing quotations via e-mail and over the phone
Taking orders and entering them onto the database
Working with the supplier to check levels and check delivery lead times
Monitoring orders through to delivery
Supporting the customer at all times, ensuring an excellent service is delivered
Maintaining contact with the customer after delivery to ensure they are happy with the service

You must enjoy working within a team and you need to be able to thrive in a fast paced, busy environment