Product Content Specialist

About ChildPlus
ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.
A little about the role…
A self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment is needed. Must be highly skilled with content project creation, development and implementation.
What You’ll Do…
Develop an extensive working knowledge of our products and Head Start Program Performance Standards
Create and design product content materials with MadCap Flare
Revise, edit and update written and digital content
Integrate and maintain extensive documentation standards across all content
Work with subject matter experts to ensure concepts and functions are accurately documented
Collaborate with team to guarantee timely delivery of product readiness
Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation
Independently driven to research products or tools as needed
Requirements
Our Ideal Candidate will have…
Experience in technical writing, content creation, layout and design
Proficiency in HTML/CSS and MadCap Flare*
Expertise with PowerPoint creation and implementation
Excellent written and verbal communications skills
Ability to accurately edit and proof written documentation
Attention to detail
Enthusiasm for developing and applying documentation standards to written and digital content
Organizational skills, including time management and multi-tasking
Capable of managing projects that differ in voice and content
Ability to learn and apply new technologies
Willingness to use project management tools
Confident working independently and as part of a team
Versatile team player who is willing to perform tasks outside the written job description
Flexibility to adapt to changing circumstances
Work effectively and efficiently in a hybrid or remote work environment
Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
Solid understanding of database systems and structures
Additional Requirements
Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events
Benefits
Why Procare?
Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
HSA option with employer contributions of $50/month
Vacation time, holidays, sick days, volunteer & personal days
401K Plan with employer match and immediate vesting
Medical, Dependent Care, and Transportation FSA Plans
Paid Parental Leave
Company paid Short and Long-Term disability and Life Insurance
Tuition Reimbursement up to $2,000/year and continued Professional Development
Free access to our Employee Assistance Program with 24/7 live support
Casual workplace environment
Some meals provided
Voluntary Pet Insurance
Prime downtown location close to restaurants and entertainment
Promote from within- excellent career paths
Location
We are currently in a hybrid in-office/remote working model based on business needs. While our preference is a candidate located in Atlanta, GA, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.