MSP 1st Line IT Support Technician

2

Ashby Computer Services LLP is seeking a talented 1st Line IT Support Technician to join our dynamic team in Northampton.

As a 1st Line IT Support Technician, you will have the chance to challenge yourself, expand your skills, and deliver top-notch technical solutions to our clients.

About Us:

Ashby Computers are a Microsoft Gold Accredited Managed Service Provider (MSP) / Modern workplace accredited. Experiencing healthy growth. We specialise in outsourced IT Solutions, consistently striving to deliver exceptional service to our business partners.

Key Responsibilities:

Handle first-line support queries within defined parameters
Assist in managing IT operations for our clients
Ensure customer backup regimes are adhered to, recorded, and any faults rectified or escalated
Perform and record customer anti-virus updates and scans
Assist end users with software configuration, computer setups, and new machine installations
Maintain customer system security and report issues
Install and administer Office 365
Provide first-line support for server infrastructure
Conduct remote installations of new IT equipment
Required Skills:

Proven experience in an IT helpdesk role
Preferred experience with MSP environments
Excellent IT and communication skills, articulate, and able to work well under pressure
Strong team player
Minimum of 5 GCSEs at Grade C or above (or equivalent), including Maths & English
Own transport and a valid driving licence are ideal, as travel to client sites may be required
You must be based within commuting distance to Northampton
Desirable Skills:

VLAN setup and configurations
Firewall and internet connectivity setups and firewall rule administration
Server operating system installation and Active Directory setup
Ubiquiti installation and administration
ESET antivirus software knowledge
Office 365 migration techniques
Benefits:

Competitive bonus
Paid exam completion bonus
28 days holiday including 8 bank holidays
Pension scheme
Internal examination assistance
Potential to progress through the company
Why Join Us?

Professional Development: Continuous learning and development opportunities to enhance your skills and advance your career.
Dynamic Environment: Work in a fast-paced, challenging environment where your contributions are valued.
Team Culture: Be part of a collaborative and supportive team that encourages innovation and growth.
Cutting-Edge Technology: Work with the latest technologies and tools in the industry.
Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered