Customer Care Executive

the role.
This is a true Account Management / Customer Services position, working for a small and successful IT Support company, ensuring their clients’ needs are always met and that they always receive proactive and thoughtful customer service.
You will assist with new requirements from existing customers, offering guidance on solutions to suit their needs, and assisting them in the best way possible. From there you will prepare quotes and project manage their new piece of work through to completion and beyond. The requirements from your customers could be anything regarding their IT infrastructure, from preparing for a new user, changing operating systems, purchasing of new hardware / software.
why you should apply.
This is a really interesting opportunity for someone who really takes pride in customer service and offering a personal service. You will work within a busy team to ensure customers are always satisfied. The client is proactive with their customers and ensure they are always truly on the ball, advising customers on even potential issues and dealing with them before they even arise. These guys keep hold of their clients for a long time, 10 years plus, so you will make some great relationships. It’s a nice place to work, a busy and bright team. They are based in a very easily accessible location just outside of Ipswich town centre with free parking – on that note a driving licence is highly desirable too.
what we’re looking for.
The ideal candidate will be a dedicated Customer Service professional from an IT background. We need someone who can produce high quality quotes, business proposals, generate sales orders and place orders with your suppliers to fulfil your client’s needs. Good administration and organisation skills will be needed as well as the ability to prioritise and organise your workload and to manage small projects for your customers. You must be able to work within team in this role as you will be dealing with all parts of the business and of course your interpersonal skills will be outstanding.
At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion