Publicerade inlägg i: Administration, Kontor, Reception i Durham | Posted: |
Helpdesk coordinator - Sedgefield - Temp to Perm (Immediate Start)
Location: Sedgefield
Hourly Pay Rate: £15.00p/h - £17.00p/h Via Umbrella
Hours of Work: Monday - Friday 8am-5pm
A World Leading Service provider who operates on an international scale is looking for a Maintenance Planner based in Sedgefield area working for a large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on a FM helpdesk before using CAFM System and dealt with PPM..
Key responsibilities:
* Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
* Raising jobs and closing jobs on the CAFM system
* Dealing with the PPMs reactive ensuring all is met
* Contacting other branch members with regard to queries on purchase orders, thresholds and call-out responses.
* Recording reactive maintenance calls onto a computerised system..
* Cover Holiday/Sickness for colleagues
* Assist other team members when required.
* Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
* Processing invoices and raising purchase orders.
* Working to tight deadlines and targets provided my management in accordance with contract requirements.
Key Requirements:
* Must have FM and Helpdesk experience
* Strong organisation skills.
* Can work well in a large team and can also Multi-task
* Previous experience in client facing role
* Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
* Experience in accounting or finance will be an advantage.
* Confident with Excel
* Must be able to demonstrate a strong sense of customer focus
* Self-motivated and systematic.
* Results/task orientated attention to detail and accuracy.
* Excellent time management and organisation skills.
If this role would be of any interest then please do apply for the role below