IT Support Technician

2

If you have significant experience of providing technical support and are looking for a new and varied role working within a friendly and supportive team, then this could be the role for you! 

We are looking for an IT Support Technician to join the IT Team at Marsden Building Society. Working with colleagues from across the entire business, and undertaking a varied role, the successful IT Support Technician will have a love of technology coupled with great communication skills. 

The successful candidate will have an analytical approach to problem solving, triaging incidents and requests for support, interacting with stakeholders and our third-party suppliers in a professional and efficient manner, and maintaining logs accurately. The IT Support Technician will provide 1st and 2nd line support for general IT queries across the organisation and therefore it is essential that they can bring their own extensive experience and passion for IT Support. Candidates will be supported in their role by following a specific Marsden training plan i.e. performng routine morning operator tasks.

While experience of working in the Financial Services sector would be beneficial for this role, it is not critical. We welcome applications from candidates from other sectors who can demonstrate the ability to provide exceptional support.

So what’s in it for you as our IT Support Technician?

Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities.

Marsden has embraced hybrid working, allowing the successful candidate the flexibility to work out of the Head Office on a daily basis, or after a successfull probation period work upto 70% of their time from home.

In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, Simply Health cover, and discounted memberships.

Apply today!

Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our IT Support Technician!

Please note – we are not accepting support from agencies at this time and are looking to engage with candidates directly