Customer Service Advisor

A client of ours in the Writtle, Chelmsford area are recruiting a Customer Service Advisor to join their team. This is a full-time position working Monday - Friday 8.30am - 5.30pm and paying between £26,000 - £27,000 per annum depending on experience.

Your key duties in this Customer Service Advisor role will include but are not limited to:

Ensure a high level of customer service by telephone, live chat and email.
Advising customers on our range of products.
Processing orders over the phone.
Resolving delivery issues and tactfully dealing with occasional complaints.
Replying to enquires via email, live chat and over the phone.
General administrative tasks.
Continually develop and increase product knowledge.

Skills and Experience required to be considered for this role:

Excellent written and verbal communication skills.
Experience in complaint handling.
Computer literate.
Positive and enthusiastic approach.
High attention to detail.
Administration, call centre and customer service experience needed.

If you feel like you meet the above criteria & would like to be considered for this Customer Service Advisor position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs