Publicerade inlägg i: Administration, Kontor, Reception i Peterborough | Posted: |
Job Title: Customer Care Administrator
Location: Orton Malborne, Peterborough
Remuneration: £25,000 per year
Contract Details: Permanent, Full Time
Are you a dedicated and customer-focused professional looking to join a thriving logistics organisation as a Customer Care Administrator? Our client, a leader in the industry, is seeking an enthusiastic individual to join their team and play a vital role in ensuring exceptional customer service.
Responsibilities:
Liaise directly with customers, processing their orders from goods in to Despatch.
Handle queries and effectively communicate with the warehouse department to ensure all orders and service level agreements are processed and adhered to.
Maintain and monitor daily operations of assigned customer accounts.
Utilise and manipulate customers' own EDI systems to extract PO's.
Monitor incoming emails and respond quickly to customer requests.
Build strong relationships with assigned customer contacts.
Acknowledge and resolve customer complaints in line with policies and procedures.
Collaborate with the team and other colleagues to improve cross-departmental relations.
Ensure compliance with health and safety policies.Skills and Qualifications:
Strong communication skills at all levels (phone, letter, email, face to face).
Excellent coordination, administration, and data entry skills.
Proficient in Microsoft Excel and Outlook.
Experience in a distribution/logistics customer service environment.
Ability to pay attention to detail and work well under pressure.
Team-oriented with a supportive can-do attitude.
Excellent time management and organisational skills.Join our client's vibrant and dedicated team, where you will have the opportunity to make a significant impact on customer satisfaction. In return, they offer competitive remuneration and a range of perks including Casual Fridays, Wellbeing support, and free parking. Don't miss out on this exciting opportunity - apply now!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
