Publicerade inlägg i: Exekutiv Ledning i Sydvästra England | Posted: |
Simon Acres Recruitment are excited to be working with a private members club based in the Pantiles, Tunbridge Wells who are seeking an experienced General Manager to manage the club’s day to day operations and host exclusive members.
Paying: A basic of between £42,000 - £45,000, plus a £5,000 incentivised bonus.
Working hours: 40 hours per week over shift patterns.
Opening hours: Monday to Wednesday 8.000am – 7.00pm, Thursday – Friday 8.000am-11.00pm and Saturday (phone number removed)pm. Closed Sunday.
Responsibilities:
* Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth.
* Overseeing all staff budgets and operations of the private members club and cafe.
* Formulating & implementing the overall strategy, setting goals for growth.
* Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities.
* Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately.
* Ensuring employees work productively and professionally at all times, following all H&S regulations.
* Overseeing recruitment, training of new employees and full induction and training for new starters.
* Preparing regular reports for Shareholders and Directors.
* Leading by example, setting the tone of service, providing service training to include upselling techniques.
* Supporting, motivating, and encouraging good staff relations by promoting a positive.
* Handling complaints and training the wider team on complaint management.
* Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
Operational Responsibilities:
* Responsible for meeting compliance with all operational legislation including licensing, H&S, food hygiene standards agency, fire safety etc.
* Managing and liaising with all external contractors and suppliers of the club.
* Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H&S.
* Setting team targets and driving continous improvement.
* Conducting weekly team meetings to review events, initiatives, operations, and all other business needs.
* Conducting annual appraisals, probation reviews and regular 1-2-1’s with direct reports.
Integrity:
* Act in a highly professional and courteous manner at all times.
* Keeping all club business & HR information private and confidential.
* Informing the Directors of any information that may be detrimental to the club.
* Promoting the club in a positive way and adhering to organisational code of conduct at all times.
The Candidate:
* 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background.
* Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging).
* Strong financial acumen, ability to drive revenue and understand forecasts and P&L.
* Up to date knowledge of regulations, health and safety and compliance..
* Events management/logistics experience.
* Food, beverage, and bar management experience.
* Understanding of rewarding and motivating techniques and best practices.
* Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams