Asst. Club Manager

The Opportunity
Are you a jack of all trade? Love problem solving in the moment? Passionate about the member experience? If so, we have an opportunity for you!
The Club Manager on Duty is responsible for partnering with department managers and leaders throughout the club to ensure the club operates to EBC’s standards. The Club Manager on Duty is the manager on duty during their assigned shifts responding to member and team member concerns in a timely manner. The Club Manager on Duty is visible in the club and is proactive in ensuring the members experience our gold standard of hospitality.
Job Responsibilities:
Provides direct oversight and support of all club operations and departments, the member experience, and leading by example by providing quality customer service and member resolution.
The Assistant Club Manager will help foster the culture through self-leadership, passion, integrity, creativity and hospitality while supervising the day-to-day safety, security, and member service operations of East Bank Club
Lead by example by providing quality customer service and member resolution in a timely manner, delivers a strong & consistent work ethic.
Facility walk-through; interior and exterior, check cleanliness and address concerns.
Work with incident reporting system, to include thorough reporting, handling, investigation, follow-through, follow-up, and the ongoing maintenance and communication of the watch list.
Must be able to open and close the facility, and understand all processes required in the varying shifts, as well as specific tasks assigned to each shift.
First responder for all club emergencies.
Shift flexibility required, must be able to open and close(4:45am to 11pm) as well as work weekends!
Requirements
Bachelor’s Degree preferred.
Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
Previous hospitality experience required, minimum of 2 years preferred.
Demonstrate strong leadership ability, ability to build a strong & productive team environment
Ability to multitask, may need to fill in as needed.
Strategic thinker; ability to analyze and solve issues quickly.
Ability to multitask and manage multiple priorities, works well under pressure, and is able to work in a fast paced environment.
Exceptional organizational, written and oral communication skills. Must have the ability to read, write, speak, and understand English.
Microsoft Office Suite
CPR/AED/First Aid Certification (will provide training)
Diversity, Inclusion, and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Benefits
Working at EBC benefits you!
Paid time off for full and part-time team members.
Health, Dental, and Vision Insurance for qualified team members.
401k - company match
Parking and transit benefits
Pet Insurance through MetLife
Complimentary club membership and employee discounts
Flexible schedules