Publicerade inlägg i: Kundtjänst/Call Center i Open North Carolina | Posted: |
Job Description
Mirantis is adding a Federal and Government Customer Success & Expansion Specialist to our team! As our increasing roster of enterprises and service providers begin their container & Kubernetes transformation, we are looking for sales & customer relationship talent to assist our customers through their Kubernetes journey.
You will be responsible for building relationships & growing a large portfolio of clients in an assigned territory. Creating strategic partnerships with IT stakeholders, with a focus on improving sentiment & ensuring successful renewals & accelerating new product adoption. You will be responsible for accelerating product adoption, cross-selling new products & leaping into new business units within your account base.
Main Responsibilities
Create and maintain a close relationship with ±50 customers to ensure each customer is successfully adopting & growing with our solutions. Communicate every customer challenge into the wider business.
Maximize account growth opportunities by executing sales playbooks. Own, drive and manage the expansion process.
Build customer champions, identify client's current state, and desired future state & uncover customer roadblocks.
Demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
Provide executive management with complete visibility to account sentiment status and solicit executive involvement as required.
Accurately maintain/update a rolling 90-day forecast of renewals and growth opportunities in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.
Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing attrition.
Engage in strategic account planning, identifying key customer stakeholders at a management level to ensure accountability across teams. Acts as a Mirantis ambassador.