Phone Operator - Seasonal

Job Description
Are you a customer service enthusiast with a knack for multitasking? Fairmont Olympic Hotel, located in the heart of Seattle, is seeking a dynamic individual to join us in the role of a Full-Time Seasonal Phone Operator. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we invite you to be part of our iconic hospitality legacy.
What is in it for you:
$22.93 per hour 
Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues. 
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities: 
Handle incoming calls, assist with inquiries, and route calls to the appropriate departments.
Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging
Take ownership of each call, respond to requests and answer questions while providing exceptional service
Handle and distribute faxes, voice messages and written messages for internal and external guests
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through amenities and services
Promote our loyalty program