Technical Customer Supoort Representative

எந்த ம்மதிர்யான வேலை: Full-time

Looking for Technical Customer Support - Dutch, French and German with experience in technical Troubleshooting.

CDI - 3 months of trial period

Respond to inbound customer requests, document relevant case information

Ensure excellent customer satisfaction

Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)

Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

Respond to inbound customer requests, document relevant case information

(Lisbon - Portugal)

 

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