Customer Service Advisor

Are you seeking a Monday to Friday Customer Service role?
Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience?
Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm / 9.45am-6.00pm Monday to Friday.
Responsibilities
As Customer Service Advisor, you will be responsible for:-
* Taking inbound customer calls
* Assessing customer needs
* Transferring the call to the correct internal team for assistance & resolution
* Responding and dealing with customer emails
* Reporting any complaints / problems to management team
* Working to SLA's and call handling targets.
* You will also provide reception cover from time to time, meeting and greeting visitors, issuing visitors badges.
* Dealing with incoming and outgoing post
* Providing administrative support
* Booking meeting rooms
* Updating company database & company documentation.
Skills required
To be considered for our Customer Service Advisor vacancy it is essential that you have:-
* Excellent clear and concise communication skills.
* Friendly & professional telephone manner.
* You will ideally be experienced working within a similar telephone based customer service position or will have worked within a position where you are communicating on a daily basis face to face with customers.
Benefits
Salary £22,808, 25 days paid holiday plus bank holidays, annual bonus, pension, career progression and a range of other benefits
Send your CV now for immediate consideration.
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