Customer Services Assistant

Customer Services Assistant

Location: Yate, Bristol

Salary: depending on experience

Job type: Full-time, permanent (37.5 hours per week, Monday-Friday)

Charles Saunders Lrd are a Bristol based wholesale company, and we are currently seeking a Full Time, Permanent, Customer Services / Telesales Assistant to join our friendly sales team based in Yate, Bristol.

Don’t have previous sales experience? Don’t worry our friendly sales / customer support team are happy to offer training and support to help you develop in the role.

Benefits:

20 days holiday + bank Holidays, increasing to 25 days with length of service
Workplace Pension Scheme
Life Assurance Scheme – enrolment from day 1 of employment
Income Protection Scheme – enrolment from day 1 of employment
Access to Employee Health Assured Program (EAP)
Staff discount on company goods
Free onsite car parking and covered bicycle rack
Free annual eye test
Great sales incentive rewards including High Street Vouchers
Free food taster days

Charles Saunders are one of the largest independent foodservice companies in the South West. We supply a full range of frozen, chilled and ambient foods together with an extensive range of non-food catering products. 

The role:

This position will suit someone who is enthusiastic, helpful, and ideally has experience of working in customer service or sales roles and likes to work part as a team. However, we will also accept applications from candidates looking for their first sales role, plenty of training and support will be offered by our friendly sales / customer support team.

Responsibilities will include but are not limited to:

Handling of outbound and inbound customer calls
Order capture, ensuring products are keyed accurately
Liaising with colleagues across the business to resolve issues and answer customer queries
Providing customers with up-to-date product information
Building customer relationships
Working alongside the field sales team to co-manage customer accounts and communicate customer information
Gaining an awareness of competitor activity
Promoting new products through positive customer relations and product knowledge
Delivering on sales targets through effective up selling, cross selling and maintaining of existing product range purchased
Effective use of questioning to identify opportunities and match suitable products to customers
Working within company GP margin guidelines

The person:

A Customer Services Assistant will be expected to have the following skills and attributes:

Proven experience of working in a sales or customer service role is desirable, however they are happy to hear from applicants that are looking for their first sales role
Computer literate and able to learn new systems quickly
Good level of numeracy and English literacy skills
Excellent verbal and written communication skills
Friendly, helpful, disposition with excellent customer service skills
Target driven
Great attention to detail
Highly organised with the ability to work under pressure and to deadlines remaining calm in challenging situations
Comfortable making and answering telephone calls with a professional and friendly telephone manner
Ability to work in a team as well as individually
Self-motivated with good time management skills
A positive attitude, a willingness to learn and a desire to show initiative

All applicants must provide proof of eligibility to work in the UK. 

Charles Saunders are an equal opportunity employer, dedicated to a policy of non discrimination.

Only successful applicants will receive a response