Complaints Handler

Complaints Handler
4 days office based/ 1 from home
Manchester City Permanent 
 
Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department.
 
Responsibilities:
Efficiently addressing client complaints with precision and timeliness.
Providing invaluable guidance to fee earners on navigating complaint resolutions.
Acting as the primary liaison with regulatory bodies, ensuring compliance.
Conducting comprehensive analysis of complaint data and generating insightful reports.
Facilitating training sessions on complaints prevention and resolution strategies.
Offering expert advice on managing social media feedback. Essential Skills:
Demonstrable experience in complaints handling, ideally within legal services.
A robust understanding of relevant regulatory frameworks.
Exceptional communication prowess, both written and verbal.
Strong problem-solving acumen and a collaborative mindset.
Demonstrated ability to work autonomously whilst meeting deadlines.
Proven track record of initiative and adept decision-making. Benefits:
Hybrid working model offering flexibility.
Competitive annual leave entitlement with additional holiday closures.
Comprehensive employee benefits package, including charitable work days and social engagements. If you're ready to seize this exceptional opportunity and contribute to a dynamic team, don't delay – apply now to elevate your career