Customer Service Representative

Customer Service Representative

On-going temporary contract

Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15

£12.89 per hour

Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.

We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.

Responsibilities: Customer Service Representative

Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing).
Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales).
Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
Make standard calculations to accurately compile and report statistics.
Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.
Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
Deliver high level of service to customer base at all times.
Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines.
To provide accurate volume forecasts for designated area of responsibility.
Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication.
Internal account handling duties as defined.
To provide performance analysis to Account Managers, customers & management as required.
Attend & contribute to sales meetings as required.
Attend & contribute to customer meetings as required.Skills / Attributes: Customer Service Representative

Good communication skills written and verbal
Excellent attention to detail
Self-motivated & able to work on own initiative
Able to multi-task and manage a busy workload
Ability to work under pressure in a calm / professional manner

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT, Industrial and Technical sectors.

For information on other roles we have available please call (phone number removed) for further details