Smart Meter Appointment Setter

Smart Meter Appointment Setter for a call centre/ contact centre in Newmarket

Sayjo Recruitment Ltd are recruiting for a busy contact centre in Newmarket, the role is making outbound calls to arrange smart meter installation appointments for residential customers. This is a customer service role, there is no sales involved. You will schedule appointments for engineers to install or exchange Smart Meters in people’s homes, booking appointments in the engineer’s diary and ensuring great customer service throughout.

General Duties/Key Responsibilities:

Making calls to customers on a dialler system, to arrange smart meter installations.

Data entry and look up of information through a bespoke database.

Manage customer enquiries providing service updates.

Working to company procedures and compliance guidelines.

Sending/Responding to customer emails.

You will be:

Confident in talking with customers.

Personable with excellent communication skills.

Confident in entering data to a computer system.

Experienced in Microsoft Word, updating Excel spreadsheets and using email.

Reliable, conscientious and hard-working.

More about the role:

Our client is looking for temps to work on an ongoing project. This is a rolling contract and may lead to permanent job opportunities for excellent workers.

Working Hours - 8.00am – 5.00pm Monday to Friday with 1 hr lunch break (40 hours)

Paying £12.10 per hour (equates to £25,168 per annum)

Start Date – Monday 24th June 2024

NB: Unfortunately, this role is not suitable for students, it is expected to be long term, so we can’t take on candidates going back to Uni / College in September.

If you are interested in this role, please apply with an up-to-date CV and we’ll call you to discuss in more detail