Warranty Admin Assistant - BMW of Fort Myers

Job Description
Purpose:
Records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.
Duties and Responsibilities:
·       Processes warranty claims on a timely basis for each franchise or distributor.
·       Processes all warranty paperwork to ensure proper documentation.
·       Verifies criteria required by factory or distributor.
·       Reconciles all warranty receivables with payments through the appropriate accounting schedule.
·       Posts credits on computer.
·       Resubmits all rejected claims promptly or receives authorization to write them off.
·       Follows up on payment of outstanding claims.
·       Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
·       Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
·       Files and maintains all service records as required by the warrantor.
·       Keeps informed of all factory recalls and bulletins.
·       Assists with body shop warranty claims as needed.
·       Assists with the cashier and telephone operator duties as needed.
·       Assists with any clerical needs as directed by the fixed operations manager or the controller.
·       Maintains a professional appearance and a neat work area.
·       Performs other duties as assigned.