โพสต์ใน: บริการลูกค้า/คอลล์เซ็นเตอร์ ใน สหราชอาณาจักร | Posted: |
A brilliant client of ours based near Colchester is looking for a Sales Account Manager to join their busy and growing team. This is a full time permanent position working Monday - Friday, 8.00am - 5.00pm. This is paying a competitive salary of £25,000 - £30,000 depending on experience.
Main Purpose of the Sales Account Manager's role will be:
Sales Account Support
Support the Regional Sales Directors in the planning and management of Key Accounts
Work with the Directors and Clients to ensure customer deadlines are met
Continually evaluate and review sales performance, processes and procedures; recommend and manage any agreed improvements, and monitor outcome
Ensure Customer Complaints and issues are investigated and resolved satisfactorily
Progress Sales orders, answering stock enquiries, delivery queries and issue resolution
Report handling for any shortages, unexpected delays or lead-time issues.
Work with the Internal sales teams and helping with the incoming workload for orders and enquiries.
Strong working knowledge of excel, great organisational skills and good communication and telephone manner
Key Result Areas/Key Tasks will include but are not limited to:
Sales & Profits
Work with the Regional Sales Directors to achieve agreed operational targets and budgets
Measure Key Performance Indicators (including productivity) on a regular basis
Identify and create new systems and implement to improve productivity and margin
Manage and monitor performance of both the company and suppliers to ensure products are delivered on time; deal with any issues with customers.
Deliver excellent customer service to external and internal customers, and meet customer requirements
Implement robust procedures for staff to follow that has a direct positive impact on customer service
Drive a customer-focused, quality culture, across all departments
Experience working in Manufacturing, Construction or Industrial industries in roles such as Account Manager, Sales Executive, Sales Account Manager or within Call Centre and Customer Service's would be extremely beneficial.
If interested please apply or contact Katie at Prime Appointments for a confidential chat. #officejobs