Corporate Administrator

Corporate Administrator
Permanent
Salary – Up to £30K
Leicester – LE1
Hours – Monday to Friday 8.45am to 5pm

Corporate Administrator / Administrator / Brokerage / Leicester / LE1

The Recruitment Group is proud to be working busy multi-utility energy consultant based in the heart of Leicester.

Main duties and responsibilities of the Corporate Administrator 
• Complex Query Management: Take full ownership of complex customer queries from the point of logging to resolution. This involves understanding the intricacies of each query, analysing the issues, and working closely with relevant departments/suppliers to provide effective solutions.
• Daily Updates and Query Maintenance: Provide daily updates to customers on the status of their queries. Manage and maintain an organized log of all queries, ensuring that each is tracked and resolved in a timely manner.
• Energy Management and Bill Validation: Play a critical role in energy management by
overseeing the accuracy of bill validations. Identify discrepancies, negotiate with suppliers, and
ensure customers are charged correctly according to their energy usage and contract rates and
terms.
• Deadline-Oriented: Demonstrate a strong ability to work towards and meet deadlines without
compromising on the quality of work. Efficient time management and prioritization are key.
• Pressure Management: Exhibit resilience and the ability to maintain high performance under
pressure. The role requires managing multiple tasks and queries simultaneously in a fast- paced
environment.
• Solution Presentation: Communicate effectively with customers, suppliers, and internal
stakeholders, presenting solutions in a clear and concise manner. Foster strong relationships by
ensuring that all solutions are tailored to meet customer needs.
• Initiative: Demonstrate the ability to think under your own initiative. Be a self-starter who can identify improvements in processes and propose innovative solutions without direct supervision.

Experience/knowledge requirements for the Corporate Administrator
• At least 2 years’ experience in dealing with corporate clients in the energy industry, ideally within a brokerage.
• Track record of exceeding targets.
• Excellent phone manner and rapport building skills.
• Outstanding organisational skills and attention to detail.
• Intermediate to high level capability of Microsoft Excel.
• Able to work under pressure and can follow instructions.
• Positive attitude who works well in a team.
• Confident to give and accept constructive feedback.

Benefits of the Corporate Administrator
• Annual pay review
• Regular incentives
• 33 days holiday (including bank holidays, and 2 of these can be taken as mental-health days).
• Breakout room with PlayStation, arcade machine and pool table.
• The opportunity to progress within a growing company.

Please contact Molly @ The Recruitment Group on the contact details provided