Customer Relationship Advisor

Customer Relationship Advisor

Fakenham, Norfolk

£25,000 per annum

Pinpoint Recruitment have the pleasure of working with an industry leading global Circular Services company that specialise in Industrial, cleanroom, healthcare and retail laundry, workwear/PPE and facilities services.

With a presence in 28 countries and a majority market share, they have carved long lasting relationship with customers and are continuing to grow.

Due to this growth, they are now looking for additional Customer Relationship Advisor to join their team in Fakenham.

Role responsibilities and summary

* Managing a portfolio of customers for Cash Collection and Credit Control.

* Managing an internal service inbox and dealing with Customer and Internal enquiries.

* Dealing with customer complaints and completing KPI information for Key Account Managers.

* Running and manipulating customer reports within Excel and Power BI.

* Uploading Information into Customer Portals.

* Using simple KPI and KAPTA platforms for reporting.

* Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.

* Working closely with key stakeholders including local and regional management teams.

* Participate in and support continuous improvement projects/workstreams. Supporting other teams on Annual Leave.

What will make you stand out? Our ideal candidate:

* Excellent communication skills both verbal and written.

* Excellent working knowledge of Microsoft Office, Excel & Dynamics.

* Customer and solution focused.

* Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.

What's on offer?

* 29 Days Holiday

* Discounted Gym Membership

* Employee Assistance Programme

* On-site Parking

* We're offering a competitive salary, wonderful work culture, and investment in you as a professional