Technical Support Advisor

Technical Support Advisor

Quorum Business Park, Longbenton - NE12 8BU

Salary: £23,000 - £25,000 per annum + Performance based bonus

Working hours: Full time, 37.5 hours per week, shift pattern between 9am – 8pm Monday-Sunday (5 days on 2 days off)

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

Are you a tech lover?. Do you have customer service experience?

We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will suit someone who is motivated and looking for an exciting new opportunity.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

What you’ll be doing:

Assisting with advanced technical issues, diagnosing technical faults and providing a solution via phone, web chat and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts.

Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the field.

You will be required to conduct alarm testing and product fault troubleshooting when required.

Logging all incidents and making sure all communication is logged on our database, ensuring information is up to date. This way we can identify faults and test new solutions when necessary.

We’d love to hear from you if you have:

Ability to multitask effectively whilst keeping a high level of service.

Good speed typing to register in our systems the reasons and solutions of the incoming contacts while you are speaking.  

Love hardware and software. Tech Savvy candidate with an ability to learn and comprehend the function of the security hardware and software.

Excellent written and communication skills with a problem-solving attitude.

A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates