Customer Service Coordinator

A small residential developer who operate in Hampshire are looking for a Customer Service Coordinator to join their team, the role is based at their office in Basingstoke

If you have experience working within the customer care sector for a new build developer, a property company of a housing contractor you have the experience that I am looking for! Your CV must demonstrates stability.

Day to day duties:

Speaking with residents regarding their new build property during their warranty period
Diagnosing defects against the warranty
Monitoring the customer service inbox & replying to emails from home owners
Being the first point of contact for the customer care team
Updating the CRM system whenever you have communication with a resident
Closing off defects once rectified on the CRM system
Booking in internal operatives to carry out repair works
Organising sub contractors if repair work is specialised works
Visiting sites and conducting customer visits

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office