Customer Services Operator

Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customer Services Operator, to be based at offices in Tamworth, Staffordshire.
On Offer:
* An attractive salary up to £29,000 per annum, dependent on experience with yearly salary review
* Monday to Friday working hours, 08:30 am – 5:30pm
* 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish
* Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
* Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
* After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan.
Duties and Responsibilities:
* Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
* Booking deliveries in with customers.
* Liaising with suppliers / Origin Offices.
* Build strong relationships with customers.
* Invoicing and administration.
* Ensure Bookings made with Origin office.
* Aid Credit Controllers with the collection of overdue payments from suppliers or clients.
To Be Considered:
* Experience within a customer service orientated role, ideally within a freight forwarding / logistics environment
* Be able to prioritise own workload but also be able to work as part of a team.
* Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
* Have excellent communication skills over the telephone and e-mail.
* Have experience with Excel reporting.
* Have good team working skills.
* Have good understanding of logistics processes and procedures.
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry