โพสต์ใน: บริการลูกค้า/คอลล์เซ็นเตอร์ ใน Solihull | Posted: |
I am currently recruiting for a Network Support Operative to work for a Fleet Management Company based on the outskirts of Solihull. The company offer a fantastic working environment along with great career progression prospects. The salary range for this position is between £20,000 - £21,000 **PLEASE NOTE THIS IS A TEMP TO PERM POSITION**
Duties as a Network Support Operative will include:
Understand all system features and be familiar with key system benefits
Taking users of the products through the key journeys and provide assistance where necessary.
Record calls on the Central Business Administration System and be familiar with fault prioritisation categories.
Escalate to second line support those reported issues that cannot be dealt with by you or other members of the Network Support team
Assist account related financial based queries to conclusion and process any actions that sit behind this.
Communicate effectively with other departments in the business.
Comply with company policies and procedures including those related to health & safety.
Carry out additional tasks as directed from time to time.
To be considered for the role of a Network Support Operative we are looking for candidates with the following skills and experience:
First Line Support Experience
Strong Customer Service Experience
Strong PC Skills
Proficient in Word and Excel
For more information on the role as Network Support Operative or to apply for this role please contact Michael on (phone number removed) or email
We would like to thank you for taking the time to apply for this vacancy. If you are not selected for this particular position, your CV will be kept on file and you may be contacted for other suitable roles in the future
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