Technical Services Project Analyst

Job # PR24006
Job Title Technical Services Project Analyst
Office Location Roanoke, VA
Business Function/Department Energy & Infrastructure Solutions/ Business Process and Analysis
Sales Territory, if applicable N/A
General Role Description
Provide analytical and administrative services for warranty and technical services project management
Role Accountabilities
-   Originate projects in ERP, including client entry, project funding, budget creation and maintenance, invoice schedule generation, and integration tasks
-   Verify Terms & Conditions (T’s & C’s) on purchase orders, identify risks, resolve issues or escalate per guidelines prior to order entry
-   Identify required delivery dates for each project task, confirm with Sourcing that purchase orders are issued in a timely manner based on required delivery, reporting exceptions to management as appropriate
-   Issue invoices in timely manner when contractual billing requirements are met
-   Contact finance department for tax certificates if required and expedite if necessary
-   Generate requisitions, using ERP, by building item masters when necessary, confirming Harmonized Tariff System (HTS) Codes, identifying required delivery dates and cost targets; and retain supporting documentation
-   Generate, review, and distribute warranty, cost of quality, and vendor rework reports, as requested
-   Prepare commercial proposals of service work outside the scope of the original contract to meet internal and external clients’ Request for Quote (RFQ) requirements and effectively communicate to the client
-   Review client PO and communicate with client to reconcile any discrepancies with proposal
-   Negotiate service invoice variations with clients to obtain a purchase order increase as needed
-   Recommend MIN/MAX stock levels of warranty parts to immediate manager based on sales forecasts and past failure rates to ensure inventory levels will meet demands of future
-   Monitor and report status of progress of all major proposals to immediate manager
-   Analyze and summarize historical project data to be used for preparation of business mid-range plan (MRP)
-   Expedite equipment deliveries through Sourcing as required
-   Coordinate efforts of a cross-functional team of client, supplier, packer, freight forwarder, carrier, and customs broker, to ensure timely delivery of product
-   Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
-   Track monthly warranty costs for the Technical Services group and report to immediate manager
-   Create site memos for each service project, per company policy
-   Enter new tasks into cost of quality project
-   Review and approve transferred timesheets and expense reports for assigned projects per applicable company policies, escalating to management as appropriate
General Employee Accountabilities
-   Bring full effort to bear on tasks assigned by manager
-   Give manager best advice
-   Give earliest notice when work cannot be delivered as specified
-   Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
-   Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment
-   Comply with all Company policies, practices, and procedures and all regulations and laws
-   Recommend viable improvements proactively
-   Ensure effective utilization of business tools and processes
Minimum Qualifications
-   Bachelor’s degree in related field or equivalent via education and/or work experience.
-   3 years’ related work experience
Demonstrated skills for preparing service proposals
-   Demonstrated knowledge of commercial contract terminology
-   Demonstrated negotiation skills
-   Demonstrated continuous improvement in areas of responsibility
-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
-   Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
-   Proficiency in an ERP, MS Word, Excel, Outlook, and PowerPoint 
-   Availability to travel domestically, less than 5%, sometimes with limited notice
 
Preferred Qualifications
-   Demonstrated knowledge of scientific terminology and engineering processes
-   Demonstrated experience requiring application of international trade policies
-   Proficiency in Oracle ERP, MS Project, Access, Adobe Acrobat, Visio, AutoCAD, CRM tools, HTML
-  Advanced Excel skills
Link to TMEIC Corporation Americas website:  .  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.
 
 
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