Project Manager

Job Description
The Role:
The ideal candidate will be comfortable working in a fast-paced environment and have the ability to absorb information quickly. They will have a client first attitude and be excited to learn about our technology and the industry on an ongoing basis. Additionally, having excellent communication skills is a must. In this role, you will have the opportunity to:
Play an active role on our professional services team that evolves processes and delights our clients with on time deliverables
Provide a valued voice, where ideas and creative approaches are welcomed
Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment
Celebrate successes and grow with us
What You’ll Do:
Own, develop, and manage a professional services book of business consisting of projects of varying sizes and types at one time
Own the relationship with the client for the duration of assigned projects
Define project scope, milestones, and deliverables according to project Statement of Work 
Create and conduct regular project status updates with your clients and internal stakeholders
Align resources across the Thought Industries organization as needed to support client needs and ensure successful project completion 
Create shared and actionable project plans that include defined timelines, milestones, and deliverables
Perform risk analysis to identify issues during the project lifecycle 
Assist in preparing statements of work with the ability to plan and prioritize deliverables, create cost estimates, and create a project schedule
Advocate for the client and escalate accordingly 
Own the success of the project
Track the project budget and profitability
Close project based on deliverables and provide appropriate documentation to Customer Success to ensure a smooth transition for the client
Assist in the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Professional Services department