Customer Service Advisor

Job Title: Customer Service Advisor
Location: Bishop's Stortford
Salary: £22,000 - £25,000 per year
 
Customer Service Advisor Benefits:
Hybrid Working
Annual Bonus
Company Events
Company Pension & Life Insurance
Free Parking
Health & Wellbeing Program Customer Service Advisor Overview:
As a Customer Service Advisor, you will play a crucial role in supporting various teams within the organisation. Your responsibilities will include overseeing the movement of goods to customers, ensuring seamless delivery processes, and managing transport costs efficiently.
Customer Service Advisor Responsibilities:
Liaise with customers for delivery bookings and special instructions.
Arrange transportation of goods and ensure accurate entry of costs into the CRM systems.
Identify opportunities for process improvement and efficiency within logistics operations.
Manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
Coordinate with freight providers to meet KPIs.
Handle any issues and communicate relevant information to the concerned departments.
Monitor and review logistics dashboards to meet customer demands effectively.
Obtain Proof of Deliveries (PODs) and certificates of shipment as required.
Assist in the return of goods from customers in line with company procedures.  Customer Service Advisor Requirements:
Strong organisational and communication skills.
Proactive problem-solving abilities.
Ability to work under pressure and independently.
Previous experience within a similar position