Şurada gönderildi: Diğer : Wisconsin | Posted: |
Job Description
Under direct supervision, this position is responsible for the daily processing of orders that are ready to be invoiced and delivered to the customer. This position must adhere to strict KPI timeframes with regards to order processing and case management. The position will have set daily/weekly goals to be met to provide our business with the adequate support for our customer base.
Primary Responsibilities
Daily processing of open orders in a billable status resulting in a customer-facing invoice
Processing of cases via SFDC case queues to progress orders through the lifecycle
Invoice delivery to customers
Hosting of daily POD calls: cross-functional calls that assist the business with driving process improvement on order management lifecycles
Fields and manages requests from the business for escalation of invoicing to occur
Invoice requests from Collections/Cash Applications/Customers; account updates as required
Account reconciliation for special delivery customers
Completeness and accuracy of daily processing
Data analytic on account records