Şurada gönderildi: Üst Düzey Yönetim : Londra | Posted: |
Workforce Support Team Leader
Location: Old Street, London
Duration of booking: 1 year fixed term contract
Proposed start date: ASAP
Closest Station: Old Street
Band: 7
Pay Rates:
£30,000 - £38,000 per annum
Rates are depending on skill and experience
Working Days and Hours: Mon – Friday 9am – 5pm (37.5hrs p/w)
Job Summary: Your role within the organisation would be to offer a customer facing, first line advisory service for line managers and staff on a wide range of subjects, including terms and conditions of service, pay issues, and general enquiries. The role also covers regulatory issues such as visa expiries and liaising with our large overseas workforce to ensure the Trust is compliant.
Duties:
* Helping to ensure staff pay is correct and managed in line with the payroll service providers schedule
* Assisting in providing employees and managers on support and guidance on HR queries
* Monitoring, chasing and carrying out compliance checks for Fixed term contracts, Professional Registration, Right to Work and DBS
* Planning and implementing strategic improvements recommended following a recent service review of the Workforce Support function, specifically around governance and processes
* Record, investigate and respond to complaints regarding any advice or service provided and escalate to the Associate Director of HR Operations when required
* To undertake audits on service provision
* Review transactions and support requests to identify issues received after deadlines and agree, with managers, appropriate remedial actions including actions outside the deadlines that avoid underpayment and overpayment situations
* To monitor team performance proactively against service level agreements and external contracts to ensure that the employee service function meets quality, contractual, compliance and other standards, implementing appropriate actions to rectify any breaches
* Develop a detailed knowledge of workforce Standard Operating Procedures (SOPs) and be able to direct queries to a successful and complete resolution, by providing information and advice on a wide range of topics and issues across the directorates functions.
* To provide information and advice relating on application of the Standard Operating Procedures to other team members, work colleagues, managers and employees where this helps them deliver robust business outcomes.
* To be aware of GDPR guidelines and in every aspect of data management, consider the requirements of confidentiality and data security for all personal information
* To manage HR administration and references and ensure the service provides a timely response in line with agreed services standards and KPI’s
* Ensure compliance with the GDPR legislation in relation to HR administration and employment records across the team
Skills:
* Ability to offer a compassionate and caring attitude towards service users, often in difficult circumstances.
* Building and maintaining credible and productive relationships within different specialist teams and employees including senior management
* Excellent communication skills
* Ability to understand a broad range of complex information and making decisions where opinions differ or there is no obvious solution
* Strong commitment to Equality. Diversity and Inclusion within own teams and wider organisation
Essential:
* At least two years recent experience working within the NHS in a similar type of role
* Experience using ESR and Health Roster
* Excellent knowledge of GDPR
* Experience of line managing a team
* Demonstrable experience of managing deadlines with HR transactional queries
Desirable:
* CIPD Qualification
* Experience of working with a Service Desk platform
* Knowledge of NHS terms and conditions
* At least 5 years working within a senior HR role
* Experience in investigating over payments
* Experience of working with SLA’s, external agencies and KPI’s
* Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery