Outage Planning Administrator

Our client Scottish Power are currently recruiting for a Customer Service Administrator to join the team on a contract basis based in Glasgow City Centre.

This will be a contract role for 12 months initially and will be a hybrid role.
Job Purpose Statement:
Outage Planning provides a customer notification service to all sections which will be affecting customers with planned shutdowns.
This includes the raising of jobs in corporate systems, preparing lists of customers likely to be affected, notifying customers and utilities, managing changes to planned shutdown, liaising with customers over complaints
Record shutdown information into PowerOn and outage management databases
Report on performance, productivity and process compliance as required
Support other sections within SPEN as required in an emergency situation
Accountability Statements
• Support sections that require access to the electricity network with an outage notification service.
• Assess requests for planned interruptions by understanding the scope of the request through reference to 11kV and LV feeding arrangements
• Authorise or refer requests for planned interruptions for engineering assessment where appropriate
• Provide excellent customer service through ensuring highest possible level of accuracy in identifying which customers will be affected by an outage
• Contribute to improving customer service by detecting inaccuracies in customer records and addressing those via data bureau.
• Involve the team in finding solutions to the areas where performance is not on target.
• Respond appropriately to customer complaints associated with the Planned Outage Process, resolving as appropriate
• Continually strive to maximise effectiveness and productivity through monitoring and review of work processes and outputs associated with the Planned Outage Process

Skills, Knowledge & Experience
• Enthusiastic and flexible individual with drive to succeed and self-motivated.
• Excellent communication skills with individuals at all levels.
• Good organisation and time management skills.
• Computer literacy – e.g. Microsoft Office suite
• Experience of dealing effectively with external and internal customers

For more information please email (url removed)