Customer Service Administrator

Customer Service Administrator
£23,000-£25,000 per annum

Monday -Friday, shifts between 8am - 5pm (37.5 hours)

Witham, Essex

Benefits: Hybrid working available after probation, life cover x 2 basic salary, 20 days annual leave plus bank holidays plus up to 4 additional days for Christmas, employee assistance programme, pension scheme.

Are you a friendly and dynamic individual with a passion for providing exceptional customer service? We are currently seeking a Customer Service Administrator to join our client's team and become an integral part of their success. If you enjoy working in a fast-paced environment and thrive on solving problems, then this could be the perfect opportunity for you!

Duties & Responsibilities includes but not limited to:

Communicate and co-ordinate with all internal departments to ensure that the customer requirements are met and that correct materials are dispatched.
Communicate effectively with customers both verbally and written.
Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.
Deal with any transport issues and liaise with the customer and the haulier to resolve the issues to a satisfactory conclusion.
Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.
Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.
Raise quotations for the Technical Sales Managers.
Deal with customer queries and resolve any problems to a satisfactory conclusion, escalating to your Team Leader if required.
Provide administrative support for the Technical Sales Managers.
Organise transport including Europe to UK.
Work within Office 365 applications, as well as other company systems
Take responsibility for maintaining all filing system in line with department processes.
Process all ad hoc administrative duties associated with department processes.
Carry out your duties to the best of your ability, taking into consideration the needs of your colleagues, the organisation and its customer.

Skills required:

Excellent mathematical skills are required
Excellent communication skills, both written and verbal
Attention to detail skills
Able to problem solve
Organised and able to prioritise effectively
Experience using Microsoft Office 365, including SharePoint
Experience working with an ERP systemOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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