Customer Service Consultant

Customer service Travel consultant £ 25k + £100.00 per month bonus London
Hybrid
A very exciting opportunity has come up to join a global travel company who is looking for a Customer Service Consultant to join them on a permanent basis.
This role offers a basic salary of £25,000 with commission on top sitting at around £100 per month.
This role offers hybrid working where there is a requirement to go into their London central office 2 days a week maximum with the rest being able to work from home. There is a requirement for weekend work however, this is on a rota basis, not every weekend and time off in the week is given when either Saturday or Sunday are worked.
Job description:
* Handle existing bookings calls from both direct clients and travel agents
* Provided excellent customer service at all times and ensure you are adapting your approach depending on the customers and bookings you are dealing with
* Support with the overflow of new booking calls if and when needed
* Supporting with reporting
* Ensure the customer is supported through the journey
Experience and skills needed:
* Experience within the travel industry and within a customer service based role is essential for this role
* Experience going over and beyond to support customers with all manner of queries
* Excellent written and verbal communication
* Confident in using Microsoft applications
* Experience in taking day to day initiative as well as work with other members of the team
This role does require a level of flexibility due to the nature of the business and the calibre of clients you will be dealing with.
If you want to join a business and a role with exciting potential, apply now!

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