Şurada gönderildi: Finans : Kuzey Batı İngiltere | Posted: |
Here at JOB Consultancy, we are recruiting for a FNOL Handler to work for one of our clients based in Chorley. This is an excellent opportunity for those looking to work for a growing company who are progressing year on year. There are some great benefits on offer including:
* Salary between - £24 -26k
* Work from home for 1 day per week (After 6mth probation – Managers discretion)
* 23 days holiday – plus bank holidays (Raising to 25 days after 2 years)
* Pension (After 3 months – Auto enrolled – can opt out)
* Free Eye Test – up to £35
* Paid Volunteer day off for your chosen charity
* Voucher on your Birthday – Guaranteed Birthday off (must be taken off your annual leave entitlement)
Key Responsibilities will include:
* Make and receive calls from referred customers who require a replacement vehicle and or repair services following a motor accident
* Work with case management and portal systems, to accurately record, and update client data and in-house systems
* Manage a diary and tasks to take actions promptly and in accordance with company workflow and SLA and with monitoring skill that enables recovery in full
* Respond to all customer queries and understand requirements in a professional, welcoming, and positive manner to provide a customer support service that creates and maintains high-scoring NPS, Trust Pilot or other Feedback
* Handle claims with good technical knowledge and an ability to use common sense and use initiative when gathering evidence or approach problem solving
The Ideal candidate will be:
* Enthusiastic and self-motivated individual
* Excellent communication skills with the ability to explain complex information simply
* Ability to work and thrive in a fast-paced environment working well under pressure
* Well organised and conscientious with the ability to plan and monitor work tasks
* Strong decision maker with the confidence to act under their own authority on behalf of the company
Apply now for immediate consideration
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
* Free parking
* On-site parking
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
Work Location: In person