Team Leader with French (m/f)

İş türü: Full-time

Description

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth. We also strongly believe in Fun at Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy, or trips to client sites are just examples of what YOU will experience in Conectys.

We are also recognized for premium BPO services with 11 awards received in the past 3 years alone.

A day at Conectys:

  • Consulting for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports
  • Managing day to day operational interactions with the Client(s)
  • Coordinating day-to-day activities in order to meet or exceed Service Level Agreements
  • Reporting on the overall performance of the team and suggest possible areas of improvement
  • Managing staff schedules, staff recruitment, training, performance evaluation, monitoring
  • Defining and organize processes and use of tools
  • Defining and managing the tasks, roles, and responsibilities of the customer teams

Requirements

You come with:

  • Ability to assimilate information and learn quickly, self-study oriented,
  • C1 level of English + C1 French
  • Easily adaptable to new circumstances, technologies and procedures,
  • Pro-active, self-starter and ambitious,
  • Well-organized and able to handle administrative tasks efficiently,
  • At least 1-2 years experience in managing a team of at least 10 people (preferably in BPO industry), with sufficient understanding of People Management, tools, processes and methodologies,
  • Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
  • Good communication and people skills
  • Ready to work on a shift rotating schedule including the weekends and national holidays

Offer

Our Offer:

  • Working on an international project
  • Working from home (during the Covid-19 pandemic)
  • Multicultural and multilingual environment
  • Working with social media and new internet technologies
  • The office located in the city center
  • Benefits: medical healthcare & meal ticket
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