پوسٹڈ ان: کسٹمر سروس/کال سینٹر انرر سکاٹ لینڈ | پوسٹ شدہ: |
Customer Service Advisors - Perth
Pertemps Scotland are looking to recruit Customer Service Advisors to work on a temporary contract for a well-known company based in Perth.
Job Title: Home Claims Handler
Start Date: ASAP
Contract Length: 7 months
Pay rate: £13.14 per hour (£23,900 per annum)
Location: Perth - free parking available
Hours: Working a minimum of 35 hours per week
Shift pattern: You must be flexible to work 5 days over 7, Monday - Friday between 8.00am & 8.00pm and weekends between 8.00am & 6.00pm on a rotational shift basis. This will include 1 full weekend shift every 7 weeks, 10 late shifts (12-8) and 10 early shifts (8-4) over a 14 week period.
Successful candidates will be required to pass both a disclosure and credit check
Key Responsibilities:
Taking inbound calls you will direct customers to the correct area of the business - enhancing the customer experience and saving customers from bouncing around the system.
Calls are an average of 2 minutes duration and you will be taking approximately 100 calls per day
Using a scripted set of questions you will determine the customer demand and direct the customers to the correct area
Update systems with call details so demand can be captured and analysed
Key Skills and Requirements:
Previous customer service experience is essential
Experience of dealing with high call volumes is advantageous
Customer focussed with an empathic nature
PC literate with excellent data entry skills
Excellent written and spoken communication skills
A flexible attitude to working practices
Be a good team player
If you have the relevant experience and are looking for a new opportunity, please apply with your CV today